FAN Fulfillment

CHARACTERISTICS

• Storage of products in a newly built space, high-tech and facilitated with the newest video surveillance systems, as permanent warranty of the products safety while in FAN Courier’s custody;
• Reception of products from providers, by reporting the result of reception, qualitative or quantitative non-conformities and the reception documents with photos of the products;
• Allocation of a storage space on lot;
• Reporting of logistic activities through a platform: stock, stock alert, return, order, supply, etc.;
• Stock inventory of products in the warehouse: monthly, at request or by survey, based on requests;
• Return of products from the final customer, temporary storage and their administration by allocating separate spaces;
• Preparation of products for delivery with the assistance of dedicated platform by scanning, thus avoiding any handling errors;
• Packing the dispatched products with the Beneficiary’s materials;
• Foiling products or pallets, based on necessities;
• Preparation documents for delivery (fiscal invoice, waybill) and those necessary for the fast delivery service;
• Bimonthly invoice, along with the detailed annex of services;
• Dispatch of orders in Chișinău and country, door to door, with receipt confirmation;
• Cashing from final customers the price of dispatched products and transfer of cashed values in the Beneficiary’s accounts;

TARIFFS

Request a personalized offer at sales@fancourier.md

STANDARD INTERNATIONAL

• Allows transports between 1 kg and 30 kg;
• Well defined transit time (attached to the E-mail);
• Import service is available. Documents required for import can be downloaded here.

ADVANTAGES

• European network at your service;
• Integrated transport services: door-to-door, pick-up from headquarters, delivery at the external partner’s office (no PO box delivery is allowed);
• Substantial cost cuts;
• Dedicated department with staff specialized in international transports;
• Easy to use web solutions (track & trace, certification of delivery).

CONTACT

Phone: 14455 (normal call, no surcharge)

E-mail: export@fancourier.md sau sales@fancourier.md

You can find out the tariffs for Europe by Road service by callind the phone number 14455.

DELIVERY TIME RELATED TO ROAD TRANSPORT – INTERNATIONAL

Observations:

1.  Delivery time is estimates and expressed in working days.
2.  For certain destinations, delivery time may change by one or two extra working days (island areas, outer areas, etc.).
3. In the case of import deliveries, one to two business days from the time of pickup are added to the above delivery times.

CHARACTERISTICS

The infrastructure of the entire FAN Courier network makes it possible to connect Romanian customers with the Moldovan market in a very short time, while also offering Moldovan companies access to an external market with superior purchasing power.

BENEFITS

• door-to-door deliveries;
• real-time tracking on fancourier.ro or www.fancourier.md;
• dedicated Customer Support & Customer Service Teams: international@fancourier.ro, export@fancourier.md.

NOTE:

• The transit time is 48-72h (the time spent in the Customs Export / Import customs clearance process is not considered transit);
• Shipments will be collected from Monday to Friday (09:00 – 17:00), with the possibility of setting a time for picking up shipments each day;
• The weight of each package shall not exceed 30 kg and the dimensions length 60 cm / width 50 cm / height 30 cm;
• The weight to be taken into account will be the highest value between the actual and the volumetric weight calculated as follows: length x width x height / 6000;
• All shipments must be packed properly, according to the Packaging Guide – https://www.fancourier.md/wp-content/uploads/2021/04/Ghid-de-ambalare.pdf
• All submissions are subject to the FAN Courier Terms and Conditions – https://www.fancourier.md/conditii-generale-privind-furnizarea-serviciilor-postale/

CONTACT

Phone: 14455 or 068 66 7777

E-mail: export@fancourier.md

HOW IT WORKS

1. Include the amount of the Refund in that field in the AWB when creating a new shipment.
2. The courier collects the amount of the Refund from the recipient customer (cash only).
3. FAN Courier transfers to the customer’s bank account the full amount of the Refund (without stopping commissions) for a maximum of 2 working days from the moment of delivery of the shipment.
4. FAN Courier will bill the customer for the Refund service (fixed rate regardless of the value of the Refund x number of shipments with Refund) at the same time as the invoicing for the delivery services.

CHARACTERISTICS

• Standard service that involves the collection, sorting, transport and delivery of envelopes (max 1 kg) and shipments (max 30 kg and recommended dimensions of 60x50x30 cm), within 24 hours, maximum 48 hours, using the road transport solution.

SCHEDULE

• Monday-Friday: 9:00 – 17:00

ADDITIONAL SERVICES

Free services, for all the FAN Courier customers:

• online monitoring of the shipment in the Courier Manager application and www.fancourier.md, or by calling the FAN Courier Call Center;
• Courier Manager application, printing AWBs and recording FAN Courier shipments; thus, the customer benefits from a reduced time of delivery-receipt of shipments to the courier, can view the delivery certificate by the consignee in the transport document and has information about the intermediate statuses;
• payment of the value of the shipment on the delivery (Refund service);
• two delivery attempts, if the recipient is not found at the address;
• telephone contact of the recipient before delivery;
• storage of shipments with wrong addresses or other statuses for a maximum of 5 calendar days, in order to return;
• issuing a bi-monthly invoice, Courier Manager providing details about shipments during that period;
• viewing the bi-monthly invoices, the day after their issuance;
• Courier Manager application: each user has the possibility to create their own database with partners to whom there are frequent shipments, by individual configuration or by importing from their own database;
• priority for collection and delivery during busy periods;
• API integration between Courier Manager and online store platform.

COMPENSATIONS

FAN Courier shall be liable in the event of total damage or disappearance of the contents of the shipments during transport of the shipments or envelopes, and will pay compensation as follows:

• • in the amount of the declared value – for the shipments that is the object of the sending service with declared value;

• in the amount of the refund – for a shipment that is the subject of the cash on delivery service, after its delivery to the recipient, if FAN Courier failed to collect the refund from the recipient;
• in the amount of the amount that constitutes 5 tariffs – for a shipment that is not the object of the sending service with declared value, regardless of weight.

FAN Courier shall be liable in the event of loss, damage or partial destruction of the contents of the shipments during transport of the shipments or envelopes, and will pay compensation as follows:

• in the amount of the declared value for the missing or damaged part, entered by the sender in the inventory note – for a shipments that is the object of the delivery service with declared value;
• in the amount of the share corresponding to the missing weight of the declared value – for a shipment submitted without an inventory note, which is the object of the delivery service with declared value;
• in the amount of the share of the amount that constitutes 5 tariffs, established in relation to the missing weight or the weight of the damaged content – for a shipment that is not the object of the delivery service with declared value.